기본 역할 및 포지션 목표

• Make WWFK Membership Program stable more with increased value & efficiency.
• Retain members and manage income from individual members.
• Manage membership quality for strong retention & donation increase.
• Finding of way to secure HNW donors and extend its pool.
• Improve member’s lifetime value for the organization’s sustainable financial support. 
• Manages, and tracks the member experience under donor care strategies and action plans for driving engagement, and fostering loyalty.
• Ensures members feel informed, acknowledged, and appreciated that their donations make a difference.
• Manage and carry out administrative duties for the WWF-Korea membership program.

 담당 업무

 1. WWF-Korea Membership Program operation and management

   A. Design, operate, and improve the WWF-Korea Membership Program based on marketing, and retention perspectives. 

   B. Meet members’ requirements and expectations for donor member service quality improvement.

   C. Implement donor member relations strategy that supports the fundraising goals in conjunction with the division’s mission. 

 2. Member service and retention quality management 

   A. Manage members’ VOC (Voice of Customers) including all in-bound and out-bound services for member care brought in various communication channels. 

   B. Manage CS center and partner agencies by providing regular training and guidelines for them to act as brand ambassadors at the frontline between WWF-Korea and members.

   C. Manage the member care process based on the donor journey map cycle including required action items such as regular donor member communications, reward and recognition programs, and donation certificates/receipts activities.

 3. Enhances lifetime value of members through regular service program

   A. Improves payment (fulfilment) rate by managing members who are in burnt, rejected, unpaid status for defending cancellation rate with the right manners and strategies

   B. Manage donor member promotion programs including tracking, stewarding, and providing annual acknowledgments.

   C. Support member engagement programs or events to develop strong relationships between members and WWF-Korea.

 자격 요건

 1. Knowledge

   A. 2 or more years of Solid experience in one or more areas in the retention program: member care, member communication, and member marketing

   B. Bachelor’s degree in the related field, or comparable experience.

 2. Skill

   A. Experiences in using CRM software and MS Office

   B. Strong in data analysis, communication skill

   C. Developing strategies and idea visualizing skill

   D. Vendor management and communication (call center)

 3. Attitude: Identifies and aligns with the core values of the WWF organization: Courage, Integrity, Respect & Collaboration

 우대 사항 

 1. Knowledge: Preferred +5 years’ experiences in any equivalent sector such as marketing, CRM, customer service, fundraising/donor care, and so on. 

 2. Language: Native in Korean, and professional level in English 

 3. Attitude

 - Ability to work in a team and foster team spirit.

 - Strong commitment to environment and nature conservation